Choosing the right call center platform involves specifying the features your business needs. Explore some of the best features for your…
Talent Upskilling Services
About
Our Talent Upskilling Services Are Customized to Your Needs
We know there’s a skills gap across many industries—even within specific roles. Evergreen fills those needs every day for our customers by finding them highly skilled candidates. But we also know that the skills gap won’t close without dedicated training programs for that talent.
That’s where we come in. Evergreen empowers your team through talent upskilling.
Evergreen tailors our upskilling programs to identify, train, and deploy new experts into your organization. We can also help you level up your current talent through customized training programs—ones we help develop and manage. Whether you need upskilling in healthcare, IT, or beyond, we’re your partner to help close skills gaps.
Service Benefits
How Our Talent Upskilling Programs Add Value
Contain costs
High-demand roles can be costly for a business. Our upskilling programs are designed to turn a smaller initial investment into long-term savings, as those high-demand skills get taught at the onset of hiring.
Bring in Net New Talent
These programs are designed for net-new employees, too. With our talent upskilling programs, you’ll have more access to talent for the skills you need.
Decrease Attrition
By investing in your people and helping them grow in their job and career, they will be more apt to continue their career within your business.
Knowledge Retention
When employees stay, so does the institutional knowledge they’ve gained over the years. This often leads to better efficiency and faster decision making, all leading to more productivity.
Build Career Paths
Our talent upskilling programs are built to develop career paths for employees—not just level up once in their careers. Retention improves if they can see their careers grow from within your business.
Our Experience
Client Success
Upskilling Recruiting Talent to Enable a Hyperscaling Company’s Talent Acquisition Needs
Challenge
Successful business growth and industry penetration enabled our client to hyperscale within a short timeframe. Their internal talent acquisition team was unprepared to sustain this level of growth and needed to look for innovative and cost-effective solutions to expand the recruiting team.
Solution
Evergreen was engaged to assist the client in creating a custom-built talent pipeline for the organization’s recruiting arm, allowing them to take junior recruiting talent and upskill them to meet industry best-practices and their specific internal processes.
- We placed 38 team members on this program, and all 38 transitioned to full-time employment with the client.
- Our 38 recruiting team members screened 16,000+ candidates throughout the program while being coached and managed by Evergreen.
- Evergreen delivered 75 hours of training, leveraging dedicated thought leadership and years of experience to create engaging and impactful training curriculum.
Revitalizing a Healthcare Client’s Business System Analyst Incubator Program
Challenge
Our client in the healthcare industry was experiencing a slow downfall of their Business System Analyst incubator program. This was due to a lack of quality local talent, consistently poor performance from previous vendors, and a high cost of labor and expenses. They were seeking an end-to-end solution to revitalize this development program.
Solution
Evergreen custom-built a solution to fully outsource the sourcing, training, and management of the incubator program, including fully transferable governance, communication, mentorship, and career development frameworks for when team members were transitioned to full-time employees.
- Within the first year, Evergreen drove more than $366k in cost-savings for our client.
- Our successful delivery of upskilled and effective talent allowed the program to spread across five different organizations.
- Evergreen scaled to a total of 78 classes within the first year, maintaining more than 80% retention throughout.
FAQs
What to Know About Talent Upskilling
Insights
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