Business Operations

About

Outsource Business Operations with Evergreen

Our business operations services help your organization improve quality, retention, and innovation—and we do it at scale.

Whether we’re transforming your customer experience capabilities, handling project management across the business, or retooling various business workflows, Evergreen collaborates with you to tailor our services to your needs.

We provide these custom solutions as expert advisors or through fully managed services—or anywhere in between. And backed by Insight Global’s staffing engine, Evergreen finds the solution and brings the talent to make it happen—all while empowering growth throughout your organization.

Customer Experience

Land and retain new customers with world class sales and support.

Business Process Outsourcing

Offload your business’s administrative functions to focus on core competencies.

Project Management as a Service

Deliver more of your most critical projects on time and on budget.

Service Benefits

Addressing Key Business Areas

Quality

We don’t just provide any solution. We provide better solutions that are tailored to impact your business.

Scalability

Scaling isn’t an afterthought; it’s at the heart of our process. We deliver mission-critical solutions designed to supercharge, not impede.

Retention

Talent is the lifeblood of what you do. We craft business operations solutions with retention at the core, driving growth and success.

Innovation

Stagnant processes stifle business evolution. We collaborate with you to streamline your core operations, unleashing your team’s potential.

Services

A Deep Dive Into Evergreen’s Business Operations Services

A customer service representative talking on a headset while sitting in front of two computer monitors in a call center

Customer Experience

Customer’s needs shift, so your experiences must adapt. Keeping up with that requires a partner who will empower your team to evolve quickly—driving growth and building lasting relationships.

Our services—including our industry-leading access to outstanding talent—help you create the best experience for your customers and positively impact your bottom line.

See more about our customer experience offerings:

Customer service support
Sales support (POS, E-Commerce)

Business Process Outsourcing

Evergreen leverages our expertise and the access we have to find talent to get the job done. Because we all know a plan won’t work without the perfect people to unlock peak productivity and achieve your goals.

Together, we can write your business success story. Our expert team crafts tailored solutions that unlock your true business potential with business process outsourcing across all industries for functions like:

Order processing
Data entry
Claims processing
Accounts payable / receivable administration
Account set up
Medical coding
Content moderation

A smiling man and woman looking at a computer screen

Two women sitting at a table, reviewing documents for a project

Project Management as a service (pMaaS)

Project management is more than making sure the trains run on time. A project management organization’s success relies on the strategy and execution within it.

We deliver successful processes to maximize the impact of project managers on timelines, deliverables, and budget requirements. Our project management as a service (PMaaS) solutions are designed to:

Increase PMO capacity
Decrease time-to-productivity
Strengthen team cohesion
Drive knowledge and people retention
Reduce management overhead for our clients

FAQs

What if I only need consulting?

Advisory services are one of our core business offerings! If you’re looking for consulting on your business operations needs, we have deep expertise across various industries—and we’re in constant contact with businesses of all kinds and sizes. We’re uniquely positioned to be able to provide consulting solutions—and execute the solutions if you need.

Can Evergreen provide infrastructure as part of their business operations solutions?

Yes! We can help you build your own internal infrastructure, work with your existing infrastructure, and we can provide recommendations for various third-party platforms.

Does Evergreen provide international business operations solutions?

Yes! Our business operations solutions are designed with every staffing capability in mind. We provide fully onshore, nearshore, and offshore teams—or any hybrid of those. Whatever your business needs are, we can provide the strategy and talent solution.

We can source talent in more than 50 countries, and we have technology delivery capabilities in Hyderabad, India with more global locations on the way.

Can you help me find the talent for my business operations needs?

Of course! We’re powered by Insight Global, one of the largest staffing agencies in the world. If you’re just looking for talent, we can connect you with our expert recruiters.

Evergreen provides solutions, services, and talent—and we can manage the processes from end to end.

Insights