A woman in IT operations holding a laptop and standing in a large room of computer servers

IT Service Management (ITSM)


Our ITSM Services

Service Benefits

Evergreen’s Value Add to IT Service Management

Rooted in talent, we’ll leverage our technology and relationships to build the right solutions for your business. So not only do we develop custom processes and solutions for your tech operations, but we also build and manage the teams putting those plans into action. Evergreen offers a host of service types in ITSM:

ITSM Consulting

Need ITSM consulting? Our experts have the knowledge and experience to consult on connecting your strategy to growth and innovation.

ITSM Managed Services

Evergreen offers a fully managed ITSM service—from developing strategy to building and managing a team. Plus, we have transparent reporting systems, so you know exactly how we’re delivering success.

Custom Services Based on your needs

Have a strategy in place but need help executing? We have the talent engine, expertise, and leaders in place to bring your IT operations to life.

Our experts become an extension of your team, creating tailored processes and solutions that improve quality, scalability, retention, and innovation. Together, let’s unlock your business potential.


In-Depth ITSM Service Offerings

A woman in IT operations holding a tablet and looking at computer monitors
A man in tech operations using a laptop computer in a server room


Yes! Evergreen partners with a top-tier omnichannel cloud contact center platform to deliver solutions. They have highly adaptable integration, including native APIs with systems like Salesforce, Oracle, ServiceNow, Zendesk, and more.

We can also build solutions that utilize existing infrastructure provided by our clients. Our goal is to work with your needs—not change them.

Yes! Our programs are designed with every staffing capability in mind. We provide fully onshore, nearshore, and offshore teams—or any hybrid of those. We can find talent in more than 50 countries, and we have global delivery capabilities in Hyderabad, India.

Whatever your business needs are, we can provide the strategy and talent solution.

Evergreen’s Center of Excellence includes a dedicated training and learning management discipline. We work with our clients to develop custom training modules that focus on elements like:
–Active listening
–Call control
–Chat and text etiquette
–Persuasion and conflict management
–Diversity and inclusion


Articles & News

Let’s Talk