CONSISTENTLY GREAT SERVICE IS OUR OBSESSION.
At Evergreen we’ve built a culture of excellence surrounding End User Services. We are obsessed with cultivating an environment that propels people to deliver exceptional service, every day. We take pride in embedding ourselves in our clients’ organizations, acting as an extension of their teams, to help achieve their goals. Our services are modular, scalable, and totally customizable.
How We Can Help.
Contact Care Centers
Human beings helping human beings! What a concept. We’re a bunch of people-persons coached to act with empathy, care, and consistency with every interaction. Whether it’s a phone call, email, or web chat, we instill great culture and values in our teams and support them with proven practices and systems so they can show your customers the love. Our contact care center capabilities can support you in a variety of ways:
- Multilingual Workforce Options
- Custom Coverage Models and Schedules (24x7x365)
- Heavy Focus on Development and Retention
- Performance Management
- Fully Convertible Talent
- Deployable in Any Market or Industry
- Rapidly Scalable Capabilities
- Adaptable to Fluctuating Demand and Seasonality
Business can’t thrive without a sublime back office. We know what makes these vital functions tick. And more importantly, we value, respect, and have relationships with professionals who can take these operations from good to great. Our custom-built teams and processes can keep your business humming, so you can focus on the big picture.
IT Service Management
IT service desks. They’re not a nice to have, they’re a necessity. We bring quality and consistency to our solutions and ensure your IT service desk is keeping up with the changing needs of your organization. We specialize in building skilled teams that are adaptable, customized, and managed by us from end to end. Our IT service management and support capabilities cover all of your ITSM needs:
- Tier 1 Support
- Expanded Functions: Incident, Request, Problem and Change Management
- Identity, credential, and Access Management
- Event Monitoring and Response
- Migration, M&A, and TSA Hypercare
- Supporting Consolidation and Centralization
- Special Projects
When your machine isn’t working, you’re not working. So desktop services are vital for every growing organization. We bring the operational know-how to take on this tactical work, managing the teams and processes required for awesome execution. Within our PC refresh and lifecycle management capabilities, we offer a wide range of capabilities:
- Deployments, Refresh and/or Support
- User Experience
- PC/Desktop Operations
- Asset Management
- VIP or White Glove Support
- Smart Hands
What sets us apart
ALL INDUSTRIES WELCOME.
With our depth of experience, know-how, grit, and values, we are experts in building elite service teams for any industry.
BACKED BY A STAFFING POWERHOUSE.
Because we’re a division of Insight Global, a leader in the staffing industry, we are uniquely poised to attract, hire, and retain the world’s best talent.
A TRUE STRATEGIC PARTNERSHIP.
We take pride in being nimble, highly attuned partners. We immerse ourselves in our clients’ organizations and their unique tempo so that we can become seamless extensions of their teams.
HUMANS HELPING HUMANS.
We value the human connection and the positivity created when one person helps another person out. The teams we build are steeped in culture, values, and intense pride in consistently delivering excellent customer service.