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PC Refresh & Lifecycle Management

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About

we support the full lifecycle of your asset inventory.

We are highly experienced with large, medium, and small-scale refresh needs, employing different strategies to achieve uncompromising outcomes:

  • Keeping your servers in security compliance
  • Keeping your PCs and servers in a supported state
  • Allowing your support team to hit objectives and maintain support levels without the distraction of additional upgrade tasks
  • Helping application owners and users feel heard and supported during the transition
  • Following best practices and communication processes so everyone is aware of what is happening
  • Saving money by avoiding extended support contracts
  • Helping the company to maintain certification status

MANAGED
TECHNICAL TEAMS & SUPPORT

Stock &
Maintenance

Deployment & Decommissioning

Hypercare
Support

Imaging, Configuration, & Data Migration

SERVICE BENEFITS

WHY PC REFRESH AND LIFECYCLE MANAGEMENT?

Customizable levels of service

We can work with you to design refresh cycles in phases, by geography, or by systems and user communities.

Bring Visibility and Transparency to your Environment

Drive business value by having accurate, precise, and up-to-date data within your CMDB.

Resolve legacy operating systems and non-compliance

Gain control over your IT Inventory by updating Legacy systems that are holding back innovations across your topography.

Eliminate Unsupported Hardware

Ensure your user base is accessing approved systems that are certified for your environment.

WHY EVERGREEN

HOW WE SUPPORT YOU.

team delivering a pc refresh

HyperCare & WHITE GLOVE Support

Evergreen hand-selects the most skilled and trusted technicians that thrive in diverse, fast-paced environments and put a priority on customer service to help users with the transition of a new PC and handle how-to topics, ensuring user satisfaction upon completion.

Asset Lifecycle

Evergreen has cultivated a streamlined and optimized process to deploy, track, update, and refresh hardware assets providing accurate data for your CMDB.

Deployment Methodology

Evergreen has developed and refined a five-phased process to govern the successful delivery of deployment services through our delivery methodology:

Assess – Assemble – Align – Acclimate – Accelerate

HOW WE DELIVER PC REFRESH & LIFECYCLE MANAGEMENT.

1

UNDERSTAND YOUR NEEDS

We work with you to discover your refresh and lifecycle needs, then clearly define the scope, scale, timing, and skillset requirements to achieve your goals.

2

BUILD CUSTOM SOLUTIONS

We build workflows with clear dependencies, outcomes, and timing requirements to ensure that we hit your targets for user satisfaction, deployment success, and data accuracy.

3

PROVIDE EXPERT DELIVERY

We continually monitor our team’s success against a balanced scorecard to ensure a complete view of performance, while providing informed recommendations based on technician feedback.

WHO WE SERVE

SUPPORTING ALL INDUSTRIES.

Evergreen is backed by Insight Global, a top 10 staffing firm in the U.S., allowing us to hire the best talent for any industry or specialized role.

HEALTHCARE

BANKING & FINANCE

Media & Entertainment

EDUCATION

RETAIL

HOSPITALITY

MANUFACTURING

LEGAL

OUR EXPERIENCE

CLIENT SUCCESS.

DELIVERING A LARGE-SCALE DEVICE REFRESH AND DEPLOYMENT, YEAR AFTER YEAR.

woman sitting at a desk while working on a pc refresh

Client Challenge

Our client, a Fortune 100 multinational information technology company, was awarded a device refresh and tablet deployment contract with a Fortune 500 banking institution.  The client required a third-party partnership to deliver the refresh services, while they were responsible for providing the physical assets for over 5,500 locations nationwide.

Refresh services included site surveys, server, printer, tablet and workstation installations, refreshes and asset management, while the tablet deployment scope included handheld and peripheral deployment as well as the management of related inventory. Additional facets included end-user engagements for device certification and product orientation prior to device hand-offs.

Our Solution

Evergreen provided end-to-end management in collaboration with the client’s stakeholders, and was responsible for staffing, project coordination, device installation/removal, and deployment scheduling. A dedicated account coordinator and project administrator ensured deliverables, training, and provided technical oversight, as well as all payroll, expenses, and asset tracking. Program successes and milestones were plentiful, and included:

  • Achievement of all installation-time SLAs over the life of the program.
  • Lifecycle management of over 500,000 devices, while scheduling and completing over 30,000 site surveys, servicing multiple locations daily and providing guidance on potential installation issues and streamlining deployment logistics.
  • Re-engineered a legacy process for scheduling and installing new assets by defining an enhanced procedure for staggered installation, decreasing overall install time and reducing reliance on off-shore support teams, providing the client with significant cost savings.
  • Evergreen assumed full responsibility for asset management, reducing overall cost for loss and broken assets by over $171,000 annually.

FAQs

What to Know About PC Refresh & Lifecycle Management.

Yes, Evergreen has successfully delivered multiple PC refresh and deployment engagements in highly dynamic operating environments with critical time constraints and scheduling requirements. We have cultivated a unique understanding of these environments and the success factors which enable the best outcomes for these types of services.
Absolutely! Evergreen offers comprehensive solutions which include deskside support, smart hands, PC depot, configuration and administration of mobile, handheld, desktop, laptop, servers, and other systems, as well as data center services including rack and stack, cabling, migrations, and decommissioning.
Yes, we can work with you to understand your inventory requirements and develop fully hosted solutions which include shipping/receiving, stockroom, deployment, decommissioning, and reporting functions.

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