Hiring and retaining employees is top of mind in every industry. Don’t just take it from us: any retailer, restaurant, manufacturer, or social feed can tell you that businesses across the U.S. are understaffed and struggling to find new ground as consumer demands increase, employee expectations change, and business operations evolve.
The post-pandemic workforce has redefined staffing, leaving business leaders to rethink what it means to hire in a hyperconnected, work-from-anywhere world. They often look to staffing as the solution to many of these challenges. Hire more. Increase headcount. Problem solved.
Or is it?
It’s no secret that everything about how we work has changed—so why haven’t we changed our approach to achieving business success?
A Fresh Perspective On Professional & Managed Services.
Managed services is not new. It’s a 90s baby born during the tech boom to help cultivate business success during an era of unprecedented technological advances over a relatively short period.
These third-party organizations, or managed services providers (MSPs), offered expertise, governed tools and processes, and even owned operations that internal teams struggled to manage alone. Think IT outsourcing.
Its sister-service, professional services, helped businesses in a more on-demand or need-based way, enabling internal teams to offload initiatives or projects to specialized experts without using in-house resources. Think accounting or design services.
Today, professional and managed services cast a much wider net.
Managed services can now include solutions that were previously seen as internal responsibilities like:
- Recruitment process outsourcing
- Staff development and team building
- Digital transformation
For many businesses, MSPs provide extra sets of hands at a lower cost. However, in the past, businesses saw MSPs—particularly those that were product or operation-focused—as entirely separate, metrics-based solutions, measured on specific KPIs and driven by cost management, not rooted in the company’s core beliefs or values.
So while your organization may be saving dollars, there could be a need for more cohesion between your people, your processes, and your technology. Any disconnect in those key areas affects all aspects of your business, from customer experience to employee engagement.
That’s where the right professional and managed services partner can help.
3 Reasons Why Businesses Utilize Professional & Managed Services.
1. People come first.
Not just in this list but in all aspects of an evolved approach to professional and managed services. Successful initiatives live and die by the people invested in them, which means any solution looking to drive real change must begin at the human level.
Professional and managed services don’t just fill placements; they find new, invested members of your team and provide them with a clear path forward. These services also help your existing staff by providing additional roles for internal departments that may be stretched thin. Plus, it alleviates extra oversight from business leaders, freeing up their time to focus on innovation and business growth.
Support can include:
- Onboarding and training
- Day-to-day workflow
- Professional development
An evolved approach to staffing also includes treating your people like your most valuable resource. Professional and managed services can offer support with the tools and programs your staff needs to feel empowered:
- Diversity, equity, and inclusion services
- Career development
2. You’re only as good as your processes.
To be as agile as modern business demands, professional and managed services must be ingrained in your everyday workflows, even alerting you to or solving problems that arise.
Managed services partners work alongside your internal teams to bring solid, useful process solutions to the forefront of your business operations—some even include these solutions within their scope of work.
For example, they will offer processes related to:
- Customer or IT support
- App development
- Data analytics and insights
Other partners might help you optimize your existing solutions or identify additional areas of support to help you achieve maximum efficiency in your processes and policies.
3. Technology shouldn’t slow you down.
Setting your sights on digital transformation only works when you have a team with a deep skillset and enough resources to support the latest changes. Day-to-day system management and routine checks are bogging down your IT teams, leaving them with little time to focus on the latest digital efforts in your industry.
By leveraging a professional and managed services partner, you gain access to next-gen expertise and support, which can help you navigate a constantly-changing tech space while your internal staff narrows in on driving business success.
Support ranges from development to modernization—even through migration for applications—workloads, security, software, data centers, and Cloud.
Plus, partners can provide you with a complete understanding of where your tech stack stands today, what recommended changes you can implement to achieve better outcomes tomorrow, and which new technology solutions are worth future investments.
Is Professional & Managed Services Right For Your Business?
Achieving business success benchmarks is not getting any easier, but with the right partner, you can build a resourceful team of collaborators, get a leg up on the competition, and deliver critical results for stakeholders.
Switching to professional and managed services can help you achieve your business objectives, including:
- Scalability: A partner can accommodate rapid expansion by providing support on-demand without putting additional pressure on internal time or resources.
- Risk mitigation: Partners can provide insight into your current environment, implement data protection measures, and make your entire organization more cyber-resilient.
- Increased morale: By utilizing a partner for key areas of support, your team will be free to grow alongside your business with newfound time to invest in professional development individually and as a team.
Businesses today are focused on adapting to new business models, easing market pressures, and staying on top of industry trends. Still, to be efficient in any of these areas, they must focus on evolving their approach to staffing.
Both staff augmentation and professional and managed services have a place in your strategy. However, the right partner can help ensure your stakeholders, teams, and customers are supported with the insights, skills, and tools they need.
Looking for the right partner? Contact our experts today: