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Retail Point of Sale Support

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SCALE YOUR BUSINESS WITH FULLY MANAGED RETAIL POINT OF SALE SUPPORT.

Keeping pace with changes to your retail environment requires scalability and flexibility. We can help you with both. By providing POS technologies that enable your business to grow, and training the sales associates who will use these systems, we drive your core business from open to close.

POS TECH SUPPORT
(TIER 1, 2, & SELF HELP)

USER INTERFACE
TRAINING

QUALITY & BRAND
MANAGEMENT

SOPHISTICATED
ANALYTICS

SERVICE BENEFITS

WHY RETAIL POINT OF SALE SUPPORT?

SCALE ON-DEMAND

Meet fluctuating demand and project-based implementations with teams that flex with your business.

CUSTOM COVERAGE

Tap into capabilities that fit whatever structures or schedules you need, 24x7x365.

All Platforms + CHANNELS

Seamless integration across wireless, cash register, software-based, and handheld assets.

MAJOR UPGRADES

Roll out new sales platforms and store support components with no disruption to current operations.

SEASONAL + CAMPAIGN SUPPORT

Empower associates to navigate special projects like upgrades, migrations, seasonality, sales campaigns, and promotions.

Management & Training

We fully hire, train, manage, and develop teams that become an extension of your business.

WHY EVERGREEN

HOW WE SUPPORT YOU.

POS RETAIL SUPPORT CSS

ADAPTABLE SOLUTIONS

That take your business growth and changes into account, through all seasons.

BRAND ASSURANCE

Through retail associate interactions that reinforce your brand values and give your consumers confidence in your support.

INCREASED REVENUE

By ensuring rapid and comprehensive support of your POS needs, eliminating lost sales, and reinforcing repeat customers.

CONSTANT IMPROVEMENT

From actionable analytics that drive informed decisions, identify patterns in demand and type, and highlight areas for innovation.

HOW WE DELIVER RETAIL POINT OF SALES SUPPORT.

1

UNDERSTAND YOUR NEEDS

We connect with you on your pain points and vision then assess your geographic coverage, technology composition, planned changes in your environment, and growth forecast to ensure we understand your personal needs and situation first.

2

BUILD CUSTOM SOLUTIONS

We then build a solution tailored just for you with a seamless transition plan to eliminate disruption in the environment, coupled with change management communications, and testing to ensure our solution creates the impact you’re looking for.

3

PROVIDE EXPERT DELIVERY

We deliver highly proficient and productive services which focus on the most impacting issues for your retail associates and the POS platforms they use. We provide end-to-end support to alleviate pressure on you and elevate the customer experience every step of the way.

TECHNICAL CAPABILITIES

ABILITY TO SUPPORT ANY POS SYSTEM.

Below is a sample of systems we have experience in, but no matter the POS system, we can support you and train teams accordingly.

INGENICO

NCR

EPICOR

HP

VERIFONE

OUR EXPERIENCE

CLIENT SUCCESS.

POS Support for Leading Telecom Wireless Service Provider’s 4,500+ Stores Nationwide.

Client Challenge

With an ever-changing environment that included device refreshes, major systems migrations and upgrades, and continuous market expansion to bring more stores online, our client needed a partner that could quickly hire and manage a highly specialized team to support all their retail technologies.

Our Solution

Evergreen built a 70+ strong team to manage general retail systems help desk questions, system porting issues, and special projects such as device RMA returns processing and major and minor infrastructure upgrades and migrations. 

Our solution included a robust framework for delivering mission-critical services:

  • Multi-tiered services: Built a team of Tier 1 and Tier 2 professionals to ensure appropriate triage and escalation of complex issues.
  • Onboarding and Training: Enhanced and drove our client’s training programs to deliver quality training while accelerating proficiency.
  • Implementation of chat support functionality: Enabled store associates to remain engaged with their in-person clientele and allowed our Service Desk team to communicate real-time with users.
POS Mobile phone store

FAQs

What to Know About Retail Point of Sale Support.

Yes, Evergreen has partnered with a top-tier omnichannel cloud contact center platform, delivering exceptional customer experience, rapid deployment, industry-leading features, and highly adaptable integration, including native APIs with systems including Salesforce, Oracle, ServiceNow, Zendesk, and more. Evergreen can also build solutions which utilize existing infrastructure provided by our clients, ensuring that we are fully utilizing functionality as designed, and operating within our client’s environment and protocol.
Our sophisticated analytics help us to deliver meaningful analysis of demand cycles, understanding key events (such as new version releases or equipment deployment) or other call drivers (such as use and function, or errors and defects in platform functionality), and respond with informed recommendations and actions to remediate impact to the retail environment, inform impacted associates, and restore uninterrupted POS service to maximize sales.
Across all of our programs, our greatest assets are the experienced teams we entrust and manage to deliver world-class services. We routinely work with existing teams and incumbents to offer highly competitive packages which safeguard retention of key team members, maintain and improve morale, and ensure continuity of knowledge.
Evergreen can design solutions which offer comprehensive support of traditional, mobile, tablet/handheld, online and cloud, self-service kiosk, and hybrid based POS platforms.

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