When assessing what type of POS system a business needs, there are a bunch of factors you need to look at….
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SCALE YOUR BUSINESS WITH FULLY MANAGED RETAIL POINT OF SALE SUPPORT.
Keeping pace with changes to your retail environment requires scalability and flexibility. We can help you with both. By providing POS technologies that enable your business to grow, and training the sales associates who will use these systems, we drive your core business from open to close.
POS TECH SUPPORT
(TIER 1, 2, & SELF HELP)
USER INTERFACE
TRAINING
QUALITY & BRAND
MANAGEMENT
SOPHISTICATED
ANALYTICS
SERVICE BENEFITS
WHY RETAIL POINT OF SALE SUPPORT?
SCALE ON-DEMAND
Meet fluctuating demand and project-based implementations with teams that flex with your business.
CUSTOM COVERAGE
Tap into capabilities that fit whatever structures or schedules you need, 24x7x365.
All Platforms + CHANNELS
Seamless integration across wireless, cash register, software-based, and handheld assets.
MAJOR UPGRADES
Roll out new sales platforms and store support components with no disruption to current operations.
SEASONAL + CAMPAIGN SUPPORT
Empower associates to navigate special projects like upgrades, migrations, seasonality, sales campaigns, and promotions.
Management & Training
We fully hire, train, manage, and develop teams that become an extension of your business.
WHY EVERGREEN
HOW WE SUPPORT YOU.

ADAPTABLE SOLUTIONS
That take your business growth and changes into account, through all seasons.
BRAND ASSURANCE
Through retail associate interactions that reinforce your brand values and give your consumers confidence in your support.
INCREASED REVENUE
By ensuring rapid and comprehensive support of your POS needs, eliminating lost sales, and reinforcing repeat customers.
CONSTANT IMPROVEMENT
From actionable analytics that drive informed decisions, identify patterns in demand and type, and highlight areas for innovation.
HOW WE DELIVER RETAIL POINT OF SALES SUPPORT.
1
UNDERSTAND YOUR NEEDS
We connect with you on your pain points and vision then assess your geographic coverage, technology composition, planned changes in your environment, and growth forecast to ensure we understand your personal needs and situation first.
2
BUILD CUSTOM SOLUTIONS
We then build a solution tailored just for you with a seamless transition plan to eliminate disruption in the environment, coupled with change management communications, and testing to ensure our solution creates the impact you’re looking for.
3
PROVIDE EXPERT DELIVERY
We deliver highly proficient and productive services which focus on the most impacting issues for your retail associates and the POS platforms they use. We provide end-to-end support to alleviate pressure on you and elevate the customer experience every step of the way.
TECHNICAL CAPABILITIES
ABILITY TO SUPPORT ANY POS SYSTEM.
Below is a sample of systems we have experience in, but no matter the POS system, we can support you and train teams accordingly.
Ingenico
NCR
EPICOR
HP
VERIFONE
OUR EXPERIENCE
CLIENT SUCCESS.
POS Support for Leading Telecom Wireless Service Provider’s 4,500+ Stores Nationwide.
Client Challenge
With an ever-changing environment that included device refreshes, major systems migrations and upgrades, and continuous market expansion to bring more stores online, our client needed a partner that could quickly hire and manage a highly specialized team to support all their retail technologies.
Our Solution
Evergreen built a 70+ strong team to manage general retail systems help desk questions, system porting issues, and special projects such as device RMA returns processing and major and minor infrastructure upgrades and migrations.
Our solution included a robust framework for delivering mission-critical services:
- Multi-tiered services: Built a team of Tier 1 and Tier 2 professionals to ensure appropriate triage and escalation of complex issues.
- Onboarding and Training: Enhanced and drove our client’s training programs to deliver quality training while accelerating proficiency.
- Implementation of chat support functionality: Enabled store associates to remain engaged with their in-person clientele and allowed our Service Desk team to communicate real-time with users.

FAQs
What to Know About Retail Point of Sale Support.
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