Despite its rapid growth, cloud computing is still getting started, and according to the latest tech trends, it’s set to continue…
Customer Experience
About
our Customer Experience Services
Customers shift, experiences adapt. Keeping up with that requires a partner who will empower you to evolve as fast as your customers—driving growth and lasting relationships.
Evergreen is your flexible, expert partner tailoring the perfect solution to drive exceptional experiences, clear ROI, and quantifiable success.
As a professional services company, Evergreen knows how important outstanding CX is to building long-term loyalty and relationships. Our services—including our access to outstanding talent—help you provide the best experience to your customers and positively impact your bottom line.
Whether you need to automate parts of the process or build global customer experience services, Evergreen is your full-service partner.
Services
How we can Help
Our Customer Experience Value Add
Evergreen is a division of Insight Global, one of the largest staffing companies in the world. So not only do we advise on and create custom CX solutions for our clients, but we also build and manage the teams that bring these initiatives to life. Our services are modular, scalable, and totally customizable to your industry and needs.
We provide customer experience solutions in multiple ways including:
- CX consulting
- Managed CX services
- Custom CX solutions
Beyond services, we unlock potential. Our tailored solutions and curated talent fuel CX success, maximizing ROI, and building customer lifetime value.
And we offer solutions around the globe, with access to talent in 150+ countries and technology delivery capabilities in Hyderabad, India, and Mexico City.
Customer Service Support
Your customer-facing talent elevates your sales experience and drives customer loyalty. If each touchpoint in the customer’s experience underscores the overall perception of your brand, how do you achieve excellence with them at every turn?
Evergreen can help. We bring you the strategies, services, solutions, and experts in a variety of customer service support areas:
- Call and contact centers
- Member services
- Claims/order processing
- Content moderation
- Account set up
Sales Support
Your customers experience your business through your sales portals and systems—meaning every click, tap, and swipe shapes your brand experience.
We deliver the future of sales operations, driven by talent and innovation. Our sales support experts ensure flawless experiences, one interaction at a time.
Evergreen staffs and manages services with your sales operations, such as:
- Retail POS support
- E-commerce sales support
- User interface training
- Quality and brand management
- Detailed reporting
FAQs
Customer Experience Services FAQs
–Active listening
–Call control
–Chat and text etiquette
–Persuasion and conflict management
–Mirroring
–Diversity and inclusion
Insights
Articles & News
What to Expect from Cloud Computing in 2024
by Anna MorelockEvergreen Hosts User Group with Databricks, Explores Data, AI, and Innovation
by EvergreenEvergreen hosted Databricks’ User Group on Tuesday, Feb. 27. Get insights shared in that meeting and discover how industry leaders are using…
What Results Do You Need From Your Strategic Partnerships?
by DJ LewisA successful strategic partnership happens when both sides are results-oriented—and on the same page about those results….
Cecil Stokes: Adding Value to Tech and Talent Strategies with Deep Experience
by Patrick GlynnIt’s as important as ever to have solid strategies for building and retaining talent. Once that bedrock is formed, your tech initiatives…