When hiring point of sale (POS) technicians, we know that finding the right person can be a challenge. …

Hard and Soft Skills to Look for in POS Technicians

When hiring point of sale (POS) technicians, we know that finding the right person can be a challenge. …
Year after year, the technical service and support industry experiences higher-than-average turnover. Research shows that the average…
Contact centers—or, as Evergreen calls them, contact care centers—are the backbone of many companies’ customer service operations…