At most companies, an employee goes to a help desk or a service desk to get these issues solved—but what’s the difference between the two?…

When assessing what type of POS system a business needs, there are a bunch of factors you need to look at….

This post is going to breakdown three main sources of technical support: help desks, IT support, and desktop support….

If you’re in the customer support industry, you know that customer support agents are truly the backbone of any successful business….

When hiring point of sale (POS) technicians, we know that finding the right person can be a challenge. …

Year after year, the technical service and support industry experiences higher-than-average turnover. Research shows that the average…

Contact centers—or, as Evergreen calls them, contact care centers—are the backbone of many companies’ customer service operations…