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Blog cover for 10 Most Common Help Desk Tickets. Navy blue background. In the center, a white graphic of a ticket and a gear with a wrench inside. Two small green circles overlayed on the graphic for decoration. Evergreen logo in bottom right corner.
Article

10 Most Common Help Desk Tickets (and How to Resolve Them) 

by Emilie Skaug
Blog cover for Outcome-Based Delivery Models. Navy blue background. In the center, a white graphic of a turning gear with an arrow in the middle. Two small green circles added for decoration. Evergreen logo in bottom right corner.
Thought Leadership

Emphasis on Outcome-Based Delivery Models: A New Standard for Service Engagements

by Vanessa Ross
navy blue background. icon of a dial/meter. What's a Net Promoter Score? Understanding NPS and Its Impact on Your Business
Article

What A Net Promoter Score Can Reveal About Your Business

by Alexandra Woodford
Article Thought Leadership

Balancing ITSM Automation with Human-First Solutions: An Expert Guide 

by Anna Morelock
Thought Leadership

How Ready Is Your Team For AI (or Whatever Comes Next)? It Depends On How Mature Your Organization Is

by Gus Huber
Article

Choosing the Right Platform for your Contact Center: 9 Key Features 

by Patrick Glynn
contact center attrition shown through a headset on a desk
Article

Three Ways to Solve Attrition in Contact Care Centers 

by Patrick Glynn
a modern customer experience happening with three people gathered around a POS system
Article

Is Your Customer Experience Old School?

by Evergreen
customer support worker accompanied by her team. Smiling customer support operator at work. Young employee working with a headset.
Article

How to Improve Retention on Your Customer Support Team

by Anna Morelock
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